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4,000 Ways to Make Your Family Business Better!

Sorry to scare you into thinking this article was going to take a month to read!

Okay, there might be 4,000 ways or more depending on how many articles you read about Family Business. I want to focus on #1 which is COMMUNICATION.

communication

Communication (or lack thereof) is almost always at the centre of any kind of Family Business activity.  Whether it is developing a strategic plan for the corporation, a marketing plan, some investment strategies, etc., the need for clear two-way communication is evident.

People don’t often talk about good communication because the focus is on the negative.  Good communication is very comprehensive and requires a great deal of effort in many ways.

What does good communication sound and look like?  Here are a few questions to ask first:

  • Is the message clear?
  • Is the message being delivered to the right people at the right time?
  • Is the communication style inclusive of others?
  • Is there an opportunity for feedback?
  • Are some decisions made collaboratively? and most importantly,
  • IS IT TWO WAY?

These questions must be answered to create an opportunity for awesome communication in ALL aspects of your Family Business and with your family members.

As the next generation begins taking on more responsibility within your Family Business, there are even more questions to ask, such as:

  • What are their goals in life? (might be too soon to ask but it’s important to put it on the table).
  • What role do they see themselves playing in the company?
  • Are they just moving up within the company because someone left the firm and a desk became open?
My favorite next generation question that I must ask is:
“If you weren’t working here at the family business,
what would you really love to do as your career?”

 

The answers almost never include the family business they are currently in. Or even the industry they are in. I do know there are those out there who love working with their family, and who would choose to do it again and again. I love hearing their success stories whose success revolves entirely around great communication. Let me help your family business communicate so well, that we can make your business the one that everyone wants to be a part of.  Be the family business who listens to its family members and staff; where people will say, “Yes I feel like I am a part of something great and I have a voice.”

Let’s have a conversation.

I know I can help make this goal a reality for you.

Have a wonderful Canada Day weekend everyone!

Conflicts in Your Estate

I always tell my clients, colleagues & friends, that the estate they leave behind for their loved ones, becomes a family business whether it was planned to be or not.

This new “business unit” or your “estate” will have many issues that these “new shareholders” will face.  We know they will not be trained for this new stage and role in life. Jennifer Black, my colleague, has beautifully laid out everything in the article below.

 

This article is courtesy of Jennifer Black, DFS Private Wealth

Conflicts in Your Estate

What conflicts can affect an estate?

Several types of conflicts can arise during the settling of your estate. First, your beneficiaries might not agree with the way you have divided your assets and may fight for a larger share of possession of certain items. Second, people who have been “left out” of your will may petition for a share. Third, some beneficiaries may perceive a conflict of interest if the executor also benefits from the estate. Fourth, property owned by you but used by the whole family, such as a cottage, is a prime target for conflict. It’s even possible for the laws of different jurisdictions to be in conflict if, for example, it’s not clear where the deceased truly lives because they had several residences.

It is worth noting that estate disputes are the fastest-growing area of litigation. These battles can destroy a family.

Avoiding estate conflicts

The best way to avoid as much conflict as possible is to have an up-to-date, clear, detailed legal will. Beyond that, it makes a lot of sense to meet with your family and explain what’s in your will and why you have made those choices. Openness and understanding go a long way to reducing discord. If you have a meeting, you can make sure everyone understands and your family members have the opportunity to ask questions and state their preferences (for example, does son Bob want dad’s watch or his university ring? What does son Joe want? Does daughter Mary want mom’s ring or her pearls? And daughter Jane?). This way, your family can come to resolutions before you pass on. The meeting could also illuminate areas where your will needs to be clearer, or reveal topics you did not adequately address in your will.

Your choice of executor is important. This person has a huge responsibility and needs the knowledge, time, ability and sometimes force of character necessary to help prevent family conflict as they carry out their duties. Do not simply select your eldest child or sibling without truly considering whether that person is equipped for the job. The choice of executor often causes conflict because some people view it as a badge of preference awarded by the deceased. So it’s best if you have a chance to explain your decision. If this is likely to be a minefield for your family, consider hiring a trust company or lawyer to do the job.

These conversations can be difficult and may involve conflict, the very thing you’re trying to avoid, but the conflict will be worse if you leave it all until after you’re gone.

In addition to the questions of who gets what that are usually dealt with in a will, talk with your family about your end-of-life preferences, appoint a power of attorney for personal care and have your lawyer formalize the arrangement. That way, if you are incapacitated your family will not be arguing among themselves and with your doctors about what you would have wanted in terms of care.

Conflicts of Interest

It is entirely legal – and very common – for an estate’s executor to also be a beneficiary; for example, an adult child administering a parent’s estate. But it can cause a perceived conflict of interest when it comes time to compensate the executor. It may appear to some beneficiaries that the executor is benefiting unfairly from the estate. Again, the solution is to discuss with your family why you have made your choices and then spell them out in your will.

Different Jurisdictions

It’s possible for different – and potentially conflicting – laws to govern different parts of your estate; for example, if you own property in another country. If this is the case, you will likely need to appoint an additional executor where the property is located to ensure that local laws are followed. It often makes more sense to have a second will to deal with the foreign property. Laws regarding joint ownership and probate may be different in different jurisdictions as well, so consult a local lawyer to ensure that your will is not in conflict with local laws.

Alternative Dispute Resolution

Even with careful planning, you may not be able to prevent all conflict after your death. But you can help your family stay out of court if you specify in your will that if a dispute arises, those involved should employ alternative dispute resolution, which can save your heirs and your estate money and distress. Alternative dispute resolution strategies include negotiation, mediation and arbitration. Your will can describe the process you wish conflicting parties to use.

Structuring a will to prevent family conflict is not something you can do alone. Talk to your family, and then meet with your lawyer and an estate planning expert to ensure that your decisions are enshrined in you will.

To contact Jennifer Black:  DFS Private Wealth, Phone: 905-896-8373, Email: dfs@mandevillepc.com, Website: www.dfsprivatewealth.com

Sibling Rivalry is Alive and Well in the Family Business

butting heads

This topic of sibling rivalry always comes up with my Family Business clients. As you know it is an often unspoken battle for victory (of any kinds) among siblings.

Sibling rivalry often starts young as the “jockeying” for position in the family hierarchy presents itself in many ways.  It could be athletics, academics, or even friendship circles.  Who gets more awards at school (remember the most basic awards in elementary school!), who gets the higher marks, who has more friends at a birthday party, and who has a better spouse.

I know these things may seem silly to some of us but they do exist and carry on through life especially for those siblings who work together in a family business. These relationships in the business world with siblings can be complex.  It is no longer the eldest who will be the future leader.  We can leave that to various world wide monarchies. There are many cultures where the eldest does in fact become the leader and is groomed from young age, to become the leader.  It can work and has been working in many cultures for many generations.

In today’s world, I often come across next generation leaders who are the youngest in the family.  It can remain unspoken that gender can play a role too but I suggest that may be more tied (but not limited) to some cultural backgrounds.

How is this rivalry managed?

It is very difficult for Mom and Dad manage sibling rivalry in the business world. It may not have been managed or acknowledged in their children’s upbringing because competition for supremacy may not be a bad thing, or can it?

Every family has different dynamics when it comes to sibling rivalry. Managing this in a family business takes additional skills to create different conversations. Perhaps the heir apparent in Mom and Dad’s eyes, is not the right future leader.

They may not have the “fire in the belly” entrepreneurial spirit of their parents. They may wish they were doing something outside of the family business and never got a chance to find out. They may prefer a work-life balance with more time for their own family that the family business will not allow.

You can see there are many reasons why understanding sibling rivalry and its management can create many new conflicts and fracture the family.

Let me help you have those difficult conversations and create the harmony in your family that everyone strives for.

Be a success story that can be told for many generations to come. Let’s have a conversation. There is NO COST for that initial discussion and I am sure you will have some great take aways.

Happy Family Day weekend!

What Are Your Intentions?

Intention create our reality

I hope you are well rested and ready to attack your “intentions” for 2018.  I use the word “intentions” instead of the word goals, after a long discussion with a dear friend who spent some time explaining to me why she no longer uses “goals”.

What is the difference you may ask?  A goal can appear to be more defined and more measurable than an intention.  But do we stop short of setting goals out of a fear of falling short? I know I may be guilty of this from time to time.

You can never fall short on an intention as long as you are moving along the path towards success.  This is how intentions can be much more advantageous than defined (numbers) goals.  Intentions can be inspiring as they help you get to where you want to go lead by your heart.  Goals can be clear and direct, but the fear of failure, or perhaps not setting realistic goals can be very demoralizing.

Intentions within a Family Business can be a much more positive approach towards making your business and your family reach its optimal potential.  Family Business’ Goals often include things beyond budget numbers.  They can include things like:

  • Setting up Family Meetings;
  • setting up Family Councils;
  • planning Family based business events (like a Company picnic); and
  • can clearly be seen as more than just numbers.

Work the numbers in your business, track them, make decisions based on them, and let them guide the Business part of your family, however be open to the idea of intentions to guide the Family part of your Business.

Sound a bit tricky?  Let me help you! I can get together with you to have a chat about what those differences are, and the changes that can make dramatic improvement within your Family and Family Business.

How Does a Family Member Exit the Family Business?

Exit_sign

This headline will certainly raise a few eyebrows I am sure.  It is often a very quiet discussion that I have had more often than you can imagine with those next generation family members, and spouses who are currently working in their family business.

When the husband and wife, who have most likely started the business & currently work together need to part ways; (only in the business…thankfully!) it can be a perhaps the biggest challenge of their business relationship.

Often spouses who work together, must invest everything they have in helping their partner achieve their goals. They are truly partners in every sense of the word.

Let’s assume that the business is successful, profitable, and now adequately staffed.  Through all of their supportive hard work, the spouse/partner feels the need to still be there, unnecessarily.  They are not likely to get fired – we hope.  But they may have put their own career goals and aspirations on hold to support their spouse’s dreams.
How do they exit politely? 

The answer involves the having the best communication possible.  Discussing and sharing their own goals, dreams and desires.  It might sound difficult to do, and IT IS.  Figuring out what they really want to do, and how to get there is really a deep dive discussion.

Family harmony is the #1 objective.  To begin this discussion, the first question I ask is:

Are you running FROM something or TO something?  

The answers are just the beginning of an amazing journey!

I also ask the next generation business owners the very same question.

The call of the business may have been strong at some point early on in their career, but the motivation to stay is waning.  Sometimes the lifestyle achieved at this point in their career may be too difficult to give up.  Maybe at this stage too there are kids, mortgages, private schools, and expenses to worry about, that makes staying in the family business feel like the only option.

Many of the next generation business owners I meet with, secretly admit that they would rather be doing something else with their career in the future!

So there are many questions to be asked and answered as you can see.

What’s the best way to find these answers?

Contact me to begin this journey on the deep dive expedition with your family.

The goal might be to have a spouse or child leave the family business, but not at the expense of family harmony.

The main objective is to develop an exit strategy that maintains strong family cohesion, a greater sense of closeness and support of one another.

Yes this can be done! I would love the opportunity to help guide you & your family through this process.

Call me at 905-902-7799 for a FREE complimentary, confidential discussion.

Family Business Success & Harmony for my clients is my goal and my true passion!

Are The Holidays Stressful or Joyous For Your Family?

christmas_agruing

If you are in a family business I know this heading will make you reflect on your own family dynamics.  For most family businesses the answer is “a bit of both”.  For many family businesses there is difficulty in truly separating business from pleasure when everyone gathers together.

While I know that this article may be considered a bit early to be called seasonal, it is really the right time to deal with this long before the holidays start.  I am a big proponent of families that know how to function well in both the board room and the family dining room.  My passion fuels my desire to help your family align your goals in both “circles”.

How do we do this sensitive work?

It all begins with a discussion and a brief analysis of your current communication techniques and their successes.  Individual stakeholders are consulted privately to gather their feedback as to what can improve the dialogue.

Often, there are those who need to dominate the conversations and those who are afraid to speak up.  This may include “in-laws” and any adult children over the age of 18.  Having everyone involved at some level does promote stronger cohesiveness and stronger family bonding.

We can and should discuss what the acceptable topics are at family gatherings and what should stay at the office.  It is not always easy to make this determination because what is acceptable to one may not be for another.

If the upcoming holidays create anxiety within your family business and all of the stakeholders of the family, then let’s have a chat!

Call me for a 1-hour complimentary, confidential phone call to help make this upcoming holiday season less stressful. You will come away with some solid takeaway ideas to implement immediately.  You have nothing to lose. I can be reached at 905-902-7799.

Transitions Group